Privacy and Policy

All quotations assume the concrete slab being level, which includes all plaster/concrete etc. being removed from the slab. If we are unable to make it to the site prior to an arranged start date or if we are advised prior that all is alright to proceed, and this is not true, then the following will happen: We reserve the right to proceed and concrete grind the slab to make it right before the moisture barrier is installed. All costs involved will be passed onto the builder/client to compensate. Please take this as notice for preparation. When we arrive to start the moisture barrier, if the above isn’t done, then we will proceed with diamond grinding, so we don’t lose a day’s work. Driveway access is to be completed before the delivery is done. If this is not the case, there may be additional charges for the delivery.

The building should be constructed to at least lock-up stage, sealed with the roof on and all doors and windows in place. All wet trades (such as rendering, plastering, concreting, or tiling) should be finished a minimum of 2 weeks prior to the delivery of flooring. Power and lights to the inside of the home must be available for work to commence, not from a power box. Once the installation work has commenced, access to all other non-timber flooring trades must be kept to a minimum. Once installed, depending on the time of year, the floor must be left a minimum of 2 weeks before the sanding process can start. You may walk on the floor within this time, but you must be careful not to spill or use any chemicals near or on the floor, as this may cause rejection of the coating.

This 2-week period is for the timber to acclimatize to the “in service” conditions of the house. Climate controllers may be used to help with the “in service” conditions. It is the owner’s responsibility to make sure the floor is kept clean and aired out during this period. If the windows and doors are kept closed, this will cause a ‘greenhouse’ effect, causing the floor to adjust to these conditions. We cannot be held responsible if this happens. Once the sanding and finishing stage commences, no other trades or owners are to be allowed on-site until you have approval from the sander. We advise that the carpets and final coat of paint are left until both the installation and sanding have been finished, as damage like scuffing or chips to your walls cannot be helped in some cases.

We will, of course, try our best for this not to happen but will not be held responsible if it does. We do not advise that you have any skirting boards fitted prior to sanding, as this becomes an issue where they might get damaged. All waste and rubbish will be left in a bin or neatly on-site for the owner to remove. Nothing is dust-free. If the floor is a laminate or engineered, door frame cuts may happen, therefore this will cause dust. The same goes for a solid floor. Dust-free sanding is not possible, although most of the dust will be collected within the vacuum’s machine.